Returns & Exchanges

At Ado Official Music Shop, we want you to be completely satisfied with your purchase. If your merchandise is defective or incorrect, you may return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the item to initiate a return authorization.

• 2.
  Prepare Package

  Securely pack the items in their original packaging, ensuring all tags, inserts, and media discs are included.

• 3.
  Ship Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.